FAQ - Frequently Asked Questions
1. How much is the shipping cost?
2. Do you ship outside the United States?
3. What types of payments do you accept?
4. Can I pay using a Paypal account?
5. I ordered through the checkout but there was no place to enter my size, engraving, information. How can I do that?
6. What is your return policy?
7. How do I know my ring or bracelet size?
8. Do you take custom orders?
9. How do I care for my jewelry?
10. I see rings offered in sizes 6 through 11, but I need a quarter size, a smaller size or a larger size. Can you make my size?
11. I tried to call you but there was no answer. When is the best time to call you?
2. Do you ship outside the United States?
3. What types of payments do you accept?
4. Can I pay using a Paypal account?
5. I ordered through the checkout but there was no place to enter my size, engraving, information. How can I do that?
6. What is your return policy?
7. How do I know my ring or bracelet size?
8. Do you take custom orders?
9. How do I care for my jewelry?
10. I see rings offered in sizes 6 through 11, but I need a quarter size, a smaller size or a larger size. Can you make my size?
11. I tried to call you but there was no answer. When is the best time to call you?
1. How much is the shipping cost?
Shipping and handling fee is a flat $5.00 to all USA destinations. This includes USPS Priority mail, delivery confirmation tracking and insurance.
2. Do you ship outside the United States?
No, I don't.
3. What types of payments do you accept?
All major credit cards are accepted. You can pay using the secure checkout cart on the website.
4. Can I pay using Paypal?
Yes, you should see a Paypal option on checkout.
5. I ordered through the checkout but there was no place to enter my size, engraving, information. How can I do that?
You can use the Order Information Form to send any information and instructions you would like. Please be sure to include a valid email or phone number.
You can use the Order Information Form to send any information and instructions you would like. Please be sure to include a valid email or phone number.
6. What is your return policy?
Please let me know right away if there is a problem with your order.
Items that were made per my design, offered on my website, are refundable within 30 days, as long as they are in the same condition as sent.
Please note - I cannot refund an item that has your name, date, initials, etc. engraved or stamped. Please let me know during custom design phase if you have any doubts about the design.
Please double check ring sizes. I use US ring sizes. If you are unsure of a ring size, just let me know. I'll mail you a free ring sizer after you place your order. There are some ring styles that cannot be resized without significant reworking (and extra charges), let's make sure we have the correct size.
Please understand that all handmade items differ a bit. If you need to see the actual item before it's shipped, just let me know when you order. I'll email you a link to the picture and wait for your approval before I ship.
I don't offer refunds for totally custom made items.
Items that were made per my design, offered on my website, are refundable within 30 days, as long as they are in the same condition as sent.
Please note - I cannot refund an item that has your name, date, initials, etc. engraved or stamped. Please let me know during custom design phase if you have any doubts about the design.
Please double check ring sizes. I use US ring sizes. If you are unsure of a ring size, just let me know. I'll mail you a free ring sizer after you place your order. There are some ring styles that cannot be resized without significant reworking (and extra charges), let's make sure we have the correct size.
Please understand that all handmade items differ a bit. If you need to see the actual item before it's shipped, just let me know when you order. I'll email you a link to the picture and wait for your approval before I ship.
I don't offer refunds for totally custom made items.
7. How do I know my ring or bracelet size?
I use USA ring sizes. The link on this button will help you to determine your size. If you have any doubt, let me know. After you order, I'll send you a free ringsizer if you need one.
The common bracelet size is 7 inches. Let us know if you need a smaller or larger bracelet, otherwise the 7 inch standard is sent (unless indicated otherwise on the product information) Be sure to include your exact wrist measurement.
8. Do you take custom orders?
Yes, I love to make custom orders. Many of the items are made upon receiving the order. Because of this, you can usually get the perfect fit for no additional charge. Original custom orders are also welcome. Please use the Order Information form and send as much detail as possible. It is much easier if you can find an item on my website that is close to what you want and we can use it as a starting point for a discussion. Remember to send a valid email address and add a phone number too, if possible.
9. How do I care for my jewelry?
Most of the items are made with 925 sterling silver. A jewelers cloth is usually all that's needed to remove tarnish. Sterling items without stones can be cleaned in a Sonic jewelry cleaner. Items that contain found objects such as buttons or other metals must be determined on an individual basis. Please contact us if you are unsure how to clean an item purchased here.
10. I see rings offered in sizes 6 through 11, but I need a quarter size, a smaller size or a larger size. Can you make my size?
Yes, for most rings I am happy to make not only whole sizes and half sizes, but quarter sizes too. I can also make smaller or larger rings than I have listed. There may be an additional charge for sizes over 11. Just contact me with your size either before or after you order and we'll make sure it fits perfectly. You can also fill out the Order Information form.
Yes, for most rings I am happy to make not only whole sizes and half sizes, but quarter sizes too. I can also make smaller or larger rings than I have listed. There may be an additional charge for sizes over 11. Just contact me with your size either before or after you order and we'll make sure it fits perfectly. You can also fill out the Order Information form.
11. I tried to call you but there was no answer. When is the best time to call you?
I am in New Jersey, so I am in EST. The best time to reach me is on a weekday between 10am -4pm. That said, I am usually at the bench during that time and often not able to answer the phone. Please leave a message and let me call you back. We can also set up an approximate time for you to call me and I promise I'll answer! I work best using email but I understand that's not the best solution for everyone, especially if you are trying to purchase a gift. By the way, I can also take payment over the phone. Thank you for your patience.
I am in New Jersey, so I am in EST. The best time to reach me is on a weekday between 10am -4pm. That said, I am usually at the bench during that time and often not able to answer the phone. Please leave a message and let me call you back. We can also set up an approximate time for you to call me and I promise I'll answer! I work best using email but I understand that's not the best solution for everyone, especially if you are trying to purchase a gift. By the way, I can also take payment over the phone. Thank you for your patience.
